Parts & Service Advisor

Lethbridge, AB T1J 0N8

Posted: 05/17/2024 Employment Type: Contract Industry: Supply Chain, Transportation and Warehousing Job Number: TR806161517 Pay Rate: $25-30 / hour

Job Description

Are you someone who is mechanically inclined and has a knack for fixing stuff, whether it’s a DIY project or tinkering with an old piece of machinery that has been sitting in the yard for way too long? 
 
Our client is seeking individuals who excel in an environment that emphasizes problem-solving skills, ongoing learning, and delivering exceptional customer service across diverse industries. It is important to note that this role encompasses a broad range of industries, including heavy equipment, production, manufacturing, janitorial, and safety equipment, among others. 
 
What’s in it for You?
 
  • Full time work
  • Room for growth
  • Rewarding work – make a meaningful impact by supporting customers with finding the parts they need
 
Compensation & Hours: 
  • The rate of pay will be $25-$30/hr, based on proven knowledge and experience
  • Monday – Friday, 8:00am – 5:00pm and occasionally being available for on call after hours
 
Position Summary: 
  • Customer Service: 
    • Greeting various types of customers, fulfill orders and perform transactions through a POS system
    • Build and maintain strong relationships with customers, ensuring their needs are met 
    • Answering phones, sending emails, and sending faxes promptly
    • Provide customers with accurate information, and explaining complex technical details about the product
    • Provide customers with detailed product availability, pricing, and delivery times
    • Recommend upgrades or alternative parts/products when necessary
 
  • Parts Identification
    1. Utilize your expertise to identify and recommend the right parts for various industrial equipment and machinery
    2. Process parts orders accurately and efficiently using onsite inventory and order management systems
    3. Help manage inventory levels and stock to ensure availability of critical parts
  • Knowledge and training
    1. Keep up-to-date with industry trends and product knowledge to offer the best solutions to customers
    2. Participate in ongoing training and development to enhance product knowledge and customer service skills
  • Other Duties:
    1. After hours on call, will be paid per call out and may require to drive out to different sites 
    2. Delivery of parts to various clients in and around Lethbridge
    3. Maintain a clean and organized work station
    4. Collaborate with other team members to problem solve and better serve customers
 
Required Qualifications: 
  • Highschool diploma or equivalent
  • Clean class 5 driver’s license with a vehicle – no exceptions will be made; this role involves driving
  • Excellent communication skills, with the ability to explain complex technical details
  • Strong problem-solving skills with creative thinking to find solutions when standard parts are not available
  • Proficiency with computer systems and inventory management software
  • Meticulous attention to detail with strong organizational skills and the ability to manage multiple tasks in a fast-paced environment
  • Strong knowledge of industrial equipment, machinery, and parts
  • Top notch customer service skills
  • Ability to lift 50 lbs. safely
 
Bonus Points For: 
  • Previous experience in industrial or parts sales or services
 
Right People. Right Seat.
Exciting Job Opportunities in Lethbridge!
 
#INDHM
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About Lethbridge, AB

Unlock your career potential in the vibrant city of Lethbridge, Alberta! Explore our job opportunities in this charming community nestled in the heart of southern Alberta's prairies. With its stunning landscapes, including the iconic Oldman River, and a thriving arts scene showcased in the Southern Alberta Art Gallery and the Yates Memorial Centre, Lethbridge offers a perfect blend of work and play. Indulge in the local cuisine, stroll through the picturesque Nikka Yuko Japanese Garden, or catch a game of the Lethbridge Hurricanes at the Enmax Centre. Join us in Lethbridge and discover a world of career growth and fulfillment.